Refund policy

RETURNS

All sales are final. We do not accept returns or exchanges for any items. We try our best to accurately display and describe each and every crystal through photos, or video and photos via Instagram and Facebook. Customers understand the items may vary slightly due to the uniqueness of each stone, and differences in screen coloring.

That being said, we want our customers happy, please let us know if there is an issue. If we do accept a return, a restocking fee or return shipping fee may apply.

• Lost, stolen, or damaged items purchased through quartzyluna.com may be replaced with a comparable item if available. If no comparable items are available, a store credit will be given. This will be investigated and resolved on a case by case basis. If damaged, you may be asked to send the item back with original packaging.

Please Note:

• Shipping charges are not covered, and will not be refunded for the original package.
• Shipping charges will be waived on replacement items only in the case of damage due to our own packing, but we take appropriate measures during packaging so the chances of this happening are rare.
• Shipping charges for replacement items that were lost, stolen, or damaged by USPS will not be covered.